Last Updated: 2026/02/06
Company Registration Information
Company Name: Suizhou Keqi Home Furnishings Co., Ltd.Legal Representative: Chen ChangwenDate of Establishment: 2026-01-04Unified Social Credit Code: 91421302MAK3KBL17TCompany Registered Address: Unit 5, Building 8, No. 305, Northeast corner of the intersection of Wendi Avenue and Yingbin Avenue, Zengdu District, Suizhou City, Hubei Province (Hengda Mingdu)Thank you for shopping at vylotexra. We are committed to ensuring your complete satisfaction with our products. Please read our return and exchange policy carefully.
1. Eligibility & Time Limit
You have the right to request a return or exchange within 14 calendar days of receiving the item.
To be eligible, the item must meet ALL of the following conditions:
Item Condition: It must be unused, unworn, unwashed, undamaged, and with all original tags and packaging intact.All Included Items: All accessories, free gifts, labels, certificates, and original packaging must be returned.Proof of Purchase: You must provide the original order number or valid proof of purchase.The following are NOT eligible for returns or exchanges:
Items that have been used, worn, washed, damaged, or from which tags have been removed.For hygiene reasons, intimate apparel, jewelry, and other special categories, unless defective.Any item not purchased from vylotexra.2. Steps You Need to Take (Return Process)
To initiate a return or exchange, please follow these steps:
Contact Us: Within the 14-day period, email us at service@mail.vylotexra.com. Use the subject line "Return/Exchange Request: Order #[Your Order Number]". State the reason and specify if you want a refund or exchange for a specific item.Wait for Instructions: Our customer service team will review your request within 1-2 business days. If approved, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns sent without prior authorization will not be accepted.Ship the Item: Using the instructions provided, ship the eligible item with all accessories and the RMA number clearly marked to the designated return address. We strongly recommend using a trackable shipping service.3. Return Address
Upon receiving our authorization email, please ship your package to:
Unit 5, Building 8, No. 305, Northeast corner of the intersection of Wendi Avenue and Yingbin Avenue, Zengdu District, Suizhou City, Hubei Province (Hengda Mingdu)
Contact Phone: +86 17096736783
(You MUST write the RMA number on the outside of the package)
4. Shipping Cost Responsibility
The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).If an exchange is due to our error, we will cover the shipping cost for the replacement item.All shipping costs will be based on the amount actually charged by the courier. We advise you to keep the shipping receipt.Original shipping fees are non-refundable unless the return is due to our error.5. Refund Processing
Inspection Time: We will notify you via email of the status of your return within 1-3 business days of receiving and inspecting the item.Approval & Processing: Once approved, we will immediately initiate the refund.Refund Method: The refund will be issued to the original payment method used for the purchase.Receipt Time: The time it takes for the refund to be reflected in your account depends on your bank or payment provider's policies, but it typically completes within 7 business days of us issuing the refund. Please check with them after this period.Refund Deadline: We commit to initiating the refund process immediately (within 24 hours) of approval for all policy-compliant returns.6. Exchange Processing
Exchange processing follows a similar timeline (1-3 business days after receiving the returned item for inspection).Once approved, we will arrange shipment of the replacement item.Shipping time for the replacement depends on stock availability. Delivery to Canada typically takes 10-12 business days after dispatch.7. Contact Information
If you have any questions about this policy, please contact us at:
Company Name: Suizhou Keqi Home Furnishings Co., Ltd.Email: service@mail.vylotexra.comCompany Address: Unit 5, Building 8, No. 305, Northeast corner of the intersection of Wendi Avenue and Yingbin Avenue, Zengdu District, Suizhou City, Hubei Province (Hengda Mingdu)Phone: +86 17096736783Please note that this policy may be updated. Refer to the latest version on our official website.
